TruDiligence

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ABOUT US

Our Mission :

To promote the interests of public protection by providing fast, accurate, comprehensive background screening services. We are dedicated to excellence in customer service and to building long term client relationships.


TruDiligence is a Colorado based background investigations firm that was originally formed on December 06, 1993 as Investigative & Background Solutions, Inc. In the beginning, IBS operated as a full service investigative agency specializing in records research for the legal community.  In 1995, IBS was invited to become an approved vendor to the State of Colorado to run background investigations on applicants for employment.  Upon approval, IBS began to service The Colorado State Board of Nursing, screening applicants for licensure through the board.  This state contract started a restructure and during the 1996 season, IBS began to focus solely on applicant screening.  With this new business posture, IBS secured many private and government accounts, servicing clients ranging from The Denver Department of Excise and Licensing to The United States Post Office. We reformed as TruDiligence in 2004 to better align ourselves with the message and image desired in the applicant screening industry.

Memberships


The National Association of Professional Background Screeners (NAPBS) exists to promote ethical business practices, promote compliance with the Fair Credit Reporting Act and foster awareness of issues related to consumer protection and privacy rights within the background screening industry.



The Society for Human Resource Management (SHRM) is the world's largest association devoted to human resource management. Representing more than 190,000 individual members, the Society's mission is to serve the needs of HR professionals by providing the most essential and comprehensive resources available. As an influential voice, the Society's mission is also to advance the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy. Founded in 1948, SHRM currently has more than 500 affiliated chapters within the United States and members in more than 100 countries.




The BBBOnLine Reliability seal program is the Better Business Bureau's reliability assurance program for the World Wide Web, aimed at creating greater consumer trust and confidence on the Internet. The mission of the Reliability seal program is to help web users find reliable, trustworthy, businesses online, and to help reliable businesses identify themselves as such, via voluntary self-regulatory programs. The BBBOnLine Reliability Seal supports the growth and development of safe and secure e-commerce.



Hours of Operation

Office hours are 9:00 am to 5:00 pm MST.  Additionally, our voicemail system is programmed to page key staff members when a message is left in one of our critical mailboxes, such as customer service and technical support.  This message notification system allows the TruDiligence staff to return phone calls and address any question or concern promptly. 

Furthermore, key members of the TruDiligence support staff have remote access into our systems via PDA and Laptop computers, allowing them to provide assistance even when they are away from the office, if needed.

Setup and Usage

TruDiligence has No setup fee, No Contract and No monthly minimums.  You simply complete the sign up process to establish an open account, sign a terms of service document and receive a username and password for the website.  You may then place orders at your discretion and are billed monthly on NET 15 terms for any searches completed in the previous 30 days.

Insurance

TruDiligence carries General Business Liability insurance, as well as, Errors and Omissions insurance in the amount of $1,000,000.  We have never been sued nor had a complaint filed against us.  Certificates of insurance can be provided at your request.

Our Principal’s
   

Jerry Nielson formed the company that became TruDiligence in 1993. Jerry comes from a retail security background and now leads our administrative and marketing departments. Jerry and his team are responsible for overseeing daily operations and implementing the TruDiligence sales and marketing campaigns.



 


Isaac Butler IV joined TruDiligence in 1999. Isaac comes from a strong corporate customer service background and now leads our operations and customer service departments. Isaac and his team are responsible for daily processing and customer satisfaction programs. 
 



 

TruDiligence corporate offices are located at:

3190 S. Wadsworth Blvd, Suite 260
Lakewood, CO 80227

Customer Service: (303) 692-8445
Toll Free: (800) 580-0474
Fax: (303) 692-8511
Email: info@trudiligence.com