TruDiligence

Jerry Nielson- Founder, President and CEO
Jerry Nielson founded TruDiligence in December 1993. With a background in customer service and retail security, Jerry recognized the opportunity to launch an applicant screening company. There was a real need within the business community for quality information and a lack of reputable companies able to fill the market’s demands. Thus, TruDiligence was born.

Jerry is responsible for the day-to-day functions of TruDiligence. He oversees the operations, compliance, sales and customer service departments and provides a vision of integrity unparalleled within our industry.

"I am thrilled to have been able to surround myself with a team of individuals who share my passion for excellence and who take pride and ownership in what TruDiligence represents", says Jerry. "Each one of these individuals, myself included, stands ready to show you why we call ourselves TruDiligence."

Isaac Butler IV – Director of Operations
In the late 1990s, Isaac helped develop the major account support program for a leading communications provider. The purpose of this program was to offer industry-leading customer service to accounts billing $30,000/year or more. The program was an instant success. When Isaac took a position with TruDiligence in 1999, he brought with him a wealth of knowledge and experience from this project and one question:

"Why is industry-leading customer service only for major accounts? I know what it’s like to sit on hold, and I know what it’s like to speak with someone who is unwilling or incapable of addressing my concerns. It doesn’t matter what industry you’re in. Excellent customer service is rare… but it shouldn’t be."

And with that thought and the blessing of Jerry Nielson, Isaac set to work on developing an unparalleled customer service and retention program for TruDiligence. Isaac currently acts as office manager and heads the customer support, client retention and service expansion programs. Isaac also spearheaded the TruDiligence client appreciation program, a favorite of our clients. Isaac has been with TruDiligence for more than a decade and is a senior member of the TruDiligence team.

Shane Sanford – Compliance Officer/Vendor Relations
Shane Sanford began his employment with TruDiligence in spring of 2008. While helping to maintain an exceptional customer service environment, Shane manages our Compliance Department, ensuring not only that TruDiligence is compliant with the FCRA and all regulatory agencies, but that each client is as well.

Business management has been the main focus of Shane’s educational training and work experiences for the past 15 years. He also has expertise in providing guidelines and auditing company files. Shane Sanford’s organization, positive “can do” attitude, and strong work ethic have made him a viable asset to the TruDiligence Team.

Steve Lee – Vice President of Sales
Since 1994, Steve has gained successful sales experience within the medical industry. His biggest strength is building solid, professional relationships with clients. Recently, Steve joined TruDiligence as Vice President of Sales. With past experience of sales quotas topping more than $1.3 million, he understands the value of repeat business. Keeping customers happy has always been a critical part of his success. Those who know Steve comment that his humor and personality is what separates him from the rest.

"I learned long ago, people buy from people they like,” Steve says. “It’s my job to develop long-lasting business relationships across all segments. I hope when clients feel comfortable with me, they’ll feel inclined to use TruDiligence for all their applicant screening needs. My goals are very simple… bring value to any organization by offering a great service and NEVER treat my clients like a number."

Steve’s primary roles are to create new business leads, handle all incoming sales and manage an aggressive outbound sales call cycle to multiple industry segments. He’s also involved in marketing campaigns and strategies within multiple sectors/industries across the United States. Steve is motivated by the challenge before him. He says TruDiligence is a great place to work, and friendships with co-workers and clients are the core reasons he and others call TruDiligence home.