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ABOUT
US
| Our Mission : |
To
promote the interests of public protection by providing fast, accurate,
comprehensive background screening services. We are dedicated to excellence in
customer service and to building long term client relationships.
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TruDiligence is a Colorado based
background investigations firm that was originally formed on December 06, 1993
as Investigative & Background Solutions, Inc. In the beginning, IBS operated as a full
service investigative agency specializing in records research for the legal
community. In 1995, IBS was invited to become an approved vendor to the
State of
Colorado
to run background investigations on applicants for employment. Upon
approval, IBS began to service The Colorado State Board of Nursing, screening
applicants for licensure through the board. This state contract started a
restructure and during the 1996 season, IBS began to focus solely on applicant
screening. With this new business posture, IBS secured many private and
government accounts, servicing clients ranging from The
Denver
Department of Excise and Licensing to The United States Post Office. We reformed as TruDiligence
in 2004 to better align ourselves with the message and image desired in the
applicant screening industry.
Memberships
The National Association of
Professional Background Screeners (NAPBS) exists
to promote ethical business practices, promote compliance with the Fair
Credit Reporting Act and foster awareness of issues related to
consumer protection and privacy rights within the background screening
industry.
The Society for Human Resource Management (SHRM) is the world's largest
association devoted to human resource management. Representing more than
190,000 individual members, the Society's mission is to serve the needs of HR
professionals by providing the most essential and comprehensive resources
available. As an influential voice, the Society's mission is also to advance
the human resource profession to ensure that HR is recognized as an essential
partner in developing and executing organizational strategy. Founded in 1948,
SHRM currently has more than 500 affiliated chapters within the United States
and members in more than 100 countries.
The BBBOnLine Reliability seal program is the Better Business Bureau's
reliability assurance program for the World Wide Web, aimed at creating greater
consumer trust and confidence on the Internet. The mission of the Reliability
seal program is to help web users find reliable, trustworthy, businesses
online, and to help reliable businesses identify themselves as such, via
voluntary self-regulatory programs. The BBBOnLine Reliability Seal
supports the growth and development of safe and secure e-commerce.
Hours of Operation
Office hours are 9:00 am to 5:00 pm
MST. Additionally, our voicemail system is programmed to page key staff
members when a message is left in one of our critical mailboxes, such as
customer service and technical support. This message notification system
allows the TruDiligence staff to return phone calls and address any question or
concern promptly.
Furthermore, key members of the
TruDiligence support staff have remote access into our systems via PDA and
Laptop computers, allowing them to provide assistance even when they are away
from the office, if needed.
Setup and Usage
TruDiligence has No setup fee, No
Contract and No monthly minimums. You simply complete the sign up process
to establish an open account, sign a terms of service document and receive a
username and password for the website. You may then place orders at your
discretion and are billed monthly on NET 15 terms for any searches completed in
the previous 30 days.
Insurance
TruDiligence carries General Business
Liability insurance, as well as, Errors and Omissions insurance in the amount
of $1,000,000. We have never been sued nor had a complaint filed against
us. Certificates of insurance can be provided at your request.
Our
Principal’s
Jerry Nielson formed the company that became TruDiligence in
1993. Jerry comes from a retail security background and now leads our
administrative and marketing departments. Jerry and his team are responsible
for overseeing daily operations and implementing the TruDiligence sales and
marketing campaigns.
Isaac Butler IV joined TruDiligence in
1999. Isaac comes from a strong corporate customer service background and now
leads our operations and customer service departments. Isaac and his team are
responsible for daily processing and customer satisfaction programs.
TruDiligence corporate
offices are located at:
3190 S. Wadsworth Blvd, Suite 260
Lakewood, CO 80227
Customer Service: (303) 692-8445
Toll Free: (800) 580-0474
Fax: (303) 692-8511
Email: info@trudiligence.com
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