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What is the process I must follow when denying an applicant for employment based on the contents of a TruDIligence report?
Viewed 436 times since Wed, Sep 28, 2011
Section 604 of the Fair Credit Reporting Act (FCRA) establishes specific guidelines that must be followed when an applicant is going to be denied employment based on the contents of a TruDiligence report. Before taking adverse action you... Read More
Why should I be using applicant screening services?
Viewed 924 times since Mon, Nov 30, 2009
It is no secret that your employees are the critical front line of your business. Every business owner strives to employ a team of individuals who will best represent the company’s values. Unfortunately, in today’s society,... Read More
What is the TruDiligence mission statement?
Viewed 689 times since Mon, Nov 30, 2009
The TruDiligence mission statement is “to promote the interests of public protection by providing fast, accurate, comprehensive background screening services. We are dedicated to excellence in customer service and to building long-term client... Read More
What sets TruDiligence apart from other screening companies?
Viewed 683 times since Mon, Nov 30, 2009
Diligence and education! “Not cost or turn-around time?” you might ask. In our experience, most employers indicate that providing a safe workplace and avoiding hiring liability are the primary reasons for running background checks.... Read More
What are my legal responsibilities when conducting applicant screening?
Viewed 677 times since Mon, Nov 30, 2009
Before running a check on any applicant, clients responsible for accessing and using pre-employment screening information should be thoroughly versed on their responsibilities in accordance with the Fair Credit Reporting Act (FCRA). This may seem... Read More
Does TruDiligence practice any client appreciation programs?
Viewed 660 times since Mon, Nov 30, 2009
Yes, TruDiligence has a monthly “Tuesday Trivia” contest. The contest is held the first Tuesday of every month. On that Tuesday, a movie trivia question will be placed on the website and e-mailed to the client base. To enter the contest, simply... Read More
I am having difficulty with my service. What should I do?
Viewed 638 times since Mon, Nov 30, 2009
The automation in the TruDiligence systems is remarkable. Unfortunately, it is so efficient that we rarely get to speak with our client base. Remember that the only way we will know about your problem or difficulties is for you to tell us. Be sure to... Read More
Is there a way I can learn more about the screening industry?
Viewed 637 times since Mon, Nov 30, 2009
As part of our efforts to keep you abreast of changes and trends in the industry, TruDiligence includes an “industry news” update on the home page of the website. Using sophisticated search software, TruDiligence monitors the Internet... Read More
What is the best way to contact TruDiligence customer service?
Viewed 633 times since Mon, Nov 30, 2009
You can contact TruDiligence by phone, fax or e-mail. When leaving a voice mail or e-mail message for TruDiligence customer service, please be as detailed as you can. Whenever possible, include the reason for your call or contact, the best way to... Read More
Does TruDiligence have a referral program?
Viewed 626 times since Mon, Nov 30, 2009
Yes, TruDiligence offers a referral program that allows you to make $100 for every facility you refer to TruDiligence that becomes a client. For more details, contact TruDiligence today. Read More
What is the TruDiligence refund policy?
Viewed 402 times since Tue, Jul 19, 2011
Due to the turnaround time demands of our clients, many searches will begin processing instantly upon submission. This means that TruDiligence incurs cost on your order almost immediately as well. For this reason, ALL... Read More
Does TruDiligence offer a warranty?
Viewed 369 times since Tue, Jul 19, 2011
No. End-User understands that TruDiligence, LLC obtains the information reported in its information products from various third party sources “AS IS”, and therefore is providing the information to End-User “AS IS”. ... Read More
How does TruDiligence handle applicant disputes?
Viewed 359 times since Wed, Sep 28, 2011
Section 611 of the Fair Credit Reporting Act (FCRA) outlines specific guidelines that must be followed when an applicant disputes the contents of a report provided by TruDiligence. When the applicant receives a pre-adverse action notice from the... Read More