Often times in my sales efforts I am asked, why should I use TruDiligence? What sets you apart from the hundreds of other companies out there offering similar services? My response is always the same.
Diligence, Client Education and Overall User Experience
Not cost or turnaround time you might ask? In my experience, most employers indicate that providing a safe workplace and avoiding hiring liability are the primary reasons for running background checks. Unfortunately, many of these same people also state that they selected their current background check vendor based solely on price and turnaround time. Simply put, these two thoughts do not always support one another. Not all background checks are the same! Even more important, cheap and fast almost always do not equal quality! Do you agree that even $1.00 is too much to pay for a background check that may do nothing to limit your liability?
I started this company in 1993 and since then have watched companies come and go, many of whom thought this industry was just about selling data at the lowest possible price. While that may work for some, if finding the absolute cheapest service available is your only concern, then in all honesty, TruDiligence is not the right provider for you. We call ourselves TruDiligence for a reason. Exercising due diligence in your hiring process is paramount to protecting your organization but that goal is only partially met if you employ the wrong background check provider. At TruDiligence, we will not sell you a background check just to make a sale. As our client, you will fully understand the pro's and con's of every search you order. You will be educated on how to interpret the results and best apply the information to address your concern. You will have direct access to a group of trained and seasoned professionals for support issues when necessary and you will feel confident in your decision to put TruDiligence at the helm of your background check program.
Of course we provide everything you have come to expect as industry standards, such as:
However, if you're looking for something more, then we would love to speak with you about all that TruDiligence has to offer.
Thank you and I look forward to working with you.
Jerry L. Nielson
Provide competent, timely, friendly, courteous customer service.
TruDiligence maintains one of the highest customer service standards in our industry. We employ a combination of innovative technology and old fashioned methodology to our customer service philosophy. We do not use a complicated, automated telephone attendant to address customer calls. A live individual is always available on dedicated customer service telephone lines. If the representatives are already engaged on a call, the call answering systems will record your message and then page key staff members immediately, notifying them of your call. Secondarily, if your contact to our support department is via our dedicated customer support email box, the same notification system activates and alerts key staff members of your inquiry. Our goal is to return any customer support contact within 30 minutes.
Resolve conflicts and disputes fairly and promptly.
TruDiligence operates as a consumer report agency as defined by The Fair Credit Reporting Act. Therefore, we adhere to strict guidelines when a conflict or dispute arises. Any dispute is re-investigated at no charge, and if the new investigation reveals changed information, our report is amended promptly and updated to all appropriate sources.
Maintain high standards of professional conduct and integrity.
TruDiligence understands that our service is one that is vital to the success of our clients. In this day and age, a negligence lawsuit would have a dramatic impact on any employer with serious financial consequences. Therefore, all TruDiligence employees will address your applicant screening program with a level of "diligence" that is "true" to our reputation.
Offer assistance and accurate information so that each client may make an informed decision about which searches are most appropriate to limiting their liability without spending unnecessary money.
TruDiligence offers a vast amount of educational material, as well as, personal expertise when clients are researching which product will best fit their needs. We are not in this business to up sell you a package of services that are unnecessary and do nothing to limit your liability. All services are offered in an a la carte fashion so that you may customize your search criteria as desired.
Avoid injuring others, their reputation, or employment by false or malicious action.
We distinguish between our personal convictions and professional duties and do not allow our personal beliefs to interfere with a fair and accurate representation of the information disseminated.
Only disseminate, transfer or store applicant and client information using the highest security protocols.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information such as credit card data or applicant information, that data is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
Enforce strict compliance with all applicable Federal, State and Local laws.
TruDiligence takes our business very seriously and will never provide information or allow access into our systems that is in violation of any Federal, State or Local law. Additionally, because we are operating as a consumer reporting agency as defined by The Fair Credit Reporting Act, we also maintain a policy of strict compliance with all regulations outlined by the FCRA, Drivers Privacy Protection Act, Americans with Disabilities Act and many others.
Continually utilize industry resources to further education and knowledge within our field.
The TruDiligence staff routinely attends various industry workshops, conferences and seminars in our ongoing commitment to stay abreast of client needs, as well as, changes in industry standards.
Maintain memberships with industry and business associations in an effort to further raise the competency standard in an otherwise unregulated industry.
TruDiligence maintains an active membership in many business and industry associations which include The Better Business Bureau, The National Association of Professional Background Screeners and The Colorado Human Resource Association. Additionally, our owner is an individual member of The Society for Human Resource Management.
Regularly test the accuracy of information gathered from all resources.
TruDiligence utilizes a vast network of resources, both public and private, when conducting background investigations. As we do not actually maintain the collection of data contained in these resources, it is imperative that we ensure the accuracy and validity of information provided. Therefore, we routinely order searches with known records from our vendors and monitor the results to make certain they are accurate.
Provide a money back guarantee on select products ensuring consistent service levels.
TruDiligence proudly offers our TruValue guarantee. The TruValue program is the only one of its' kind in our industry and pledges that you will receive a guaranteed level of service on select products or your money back. When you order a covered product or service that is not successfully completed within the time quoted, your search is free, guaranteed!