Applicant Screening & Employment Background Check Services
Learn About TruDiligence
Formed in 1993, TruDiligence is a leading provider of applicant screening products and services to businesses like yours.
Although founded initially as a private investigations firm, TruDiligence quickly recognized the need for quality investigative tools and data within the business marketplace. In 1993, the concepts of screening a potential employee's background to avert "negligent hiring" claims and exercising "due diligence" within hiring practices were still relatively new. In the years that followed, TruDiligence further recognized a real deficiency in the level of service being offered. As easy access to information grew, data providers began to pop up everywhere, promising fast, cheap searches. Unfortunately, the quality of service was compromised in many cases.
Meet our Executive Team
It never has been our goal to be thought of as a "data provider." We chose the name TruDiligence for a reason. Our mission has always been to be a comprehensive applicant screening company that provides
- a complete arsenal of screening tools;
- assistance and consulting on regulatory compliance;
- ongoing technological innovation to streamline the applicant screening process;
- all backed by an unparalleled customer service experience.
We are very proud of the fact that we work tirelessly to ensure your complete satisfaction. Whether it is our ability to provide a world class online ordering interface; an online, paperless applicant tracking system; XML integration with your in-house systems; or simply a knowledgeable, friendly response to your customer service needs that will exceed your expectations, we value your decision to place TruDiligence at the helm of your applicant screening program.
Our Mission : To promote the interests of public protection by providing fast, accurate, comprehensive background screening services. We are dedicated to excellence in customer service and to building long-term client relationships.
Our Vision : TruDiligence sees a day when administrators create peace of mind through diligence; a day when companies enjoy the benefits of low turn-over, high yield and morally sound employees derived from the guidance and products only TruDiligence can provide.
Jerry Nielson- Founder, President and CEO
Jerry Nielson founded TruDiligence in December 1993. With a background in customer service and retail security, Jerry recognized the opportunity to launch an applicant screening company. There was a real need within the business community for quality information and a lack of reputable companies able to fill the market's demands. Thus, TruDiligence was born.
Jerry is responsible for the day-to-day functions of TruDiligence. He oversees the operations, compliance, sales and customer service departments and provides a vision of integrity unparalleled within our industry.
Jerry has achieved a certification in the FCRA through the National Association of Professional Background Screeners.
"I am thrilled to have been able to surround myself with a team of individuals who share my passion for excellence and who take pride and ownership in what TruDiligence represents", says Jerry. "Each one of these individuals, myself included, stands ready to show you why we call ourselves TruDiligence."
Shane Sanford – Vice President, Operations
Shane Sanford began his employment with TruDiligence in spring of 2008. While helping to maintain an exceptional customer service environment, Shane manages our Compliance Department, ensuring not only that TruDiligence is compliant with the FCRA and all regulatory agencies, but that each client is as well.
Business management has been the main focus of Shane's educational training and work experiences for the past 15 years. He also has expertise in providing guidelines and auditing company files. Shane Sanford's organization, positive "can do" attitude, and strong work ethic have made him a viable asset to the TruDiligence Team.
Shane has achieved a certification in the FCRA through the National Association of Professional Background Screeners.
Susan Thompson - Vice President, Business Development
Susan brings over 15 years of senior leadership experience with a focus on background checks and employment screening. She is an accomplished and driven professional with an extensive background in business development, operational management, marketing and training. Having worked with companies ranging from Global 1000 to Fortune 500, she has lead global operations that employ innovation and state-of-the-art technologies to hire and retain the best talent. With an outstanding work ethic, strong sense of responsibility and absolute integrity she bring a wealth of knowledge and experience to TruDiligence.
Susan has achieved a certification in the FCRA through the National Association of Professional Background Screeners.
Belinda Bailey - Customer Service Manager
Belinda joined the TruDiligence team in 2008. Having successfully managed fast paced business offices in various business sectors, she brings over 30 years experience in office management and operations experience. Belinda and her team are the front line of our customer service and daily processing functions.
Belinda has achieved a certification in the FCRA through the National Association of Professional Background Screeners.
Sandrea Sanford - Marketing / Client Retention Manager
Sandrea recently joined our team in 2013 and brings over 20 years' experience in management, customer service and quality control operations from the Corporate Retail sector. Sandrea and her team are responsible for marketing outreach and client retention programs. She is dedicated to providing excellent service to our current client base as well as expanding the number of companies benefiting from TruDiligence's vision of comprehensive background screening.
Sandrea has achieved a certification in the FCRA through the National Association of Professional Background Screeners.
Mark Eakins - Marketing Manager
Mark brings an extensive background working with both small and Fortune 500 companies. He's responsible for the management and execution of all marketing efforts by providing a clear vision, tactical planning and active management. His primary goal is to establish TruDiligence as a leader of choice for your Pre-Employment Screening, Background checks and Tenant Screening using a variety of marketing strategies.
Mark earned his Bachelor of Science Degree from California State University, Fresno.
Trista Barela – Executive Assistant
Trista joined the TruDiligence team in 2013 and is the liaison to the executive team. She handles tasks ranging from scheduling to document preparation. When not otherwise occupied, she assists the verification and processing departments with workflow management.
The National Association of Professional Background Screeners (NAPBS) exists to promote ethical business practices, promote compliance with the Fair Credit Reporting Act and foster awareness of issues related to consumer protection and privacy rights within the background screening industry.
Better Business Bureau
The BBBOnLine Reliability seal program is the Better Business Bureau's reliability assurance program for the World Wide Web, aimed at creating greater consumer trust and confidence on the Internet. The mission of the Reliability Seal program is to help web users find reliable, trustworthy, businesses online, and to help reliable businesses identify themselves as such, via voluntary self-regulatory programs. The BBBOnLine Reliability Seal supports the growth and development of safe and secure e-commerce.
Jerry Nielson, TruDiligence CEO, is a member of SHRM. The Society for Human Resource Management (SHRM) is the world's largest association devoted to human resource management. Representing more than 190,000 individual members, the Society's mission is to serve the needs of HR professionals by providing the most essential and comprehensive resources available. As an influential voice, the Society's mission is also to advance the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy. Founded in 1948, SHRM currently has more than 500 affiliated chapters within the United States and members in more than 100 countries.
Hours of Operation
Office hours are 9:00 am to 5:00 pm MST. Additionally, our voicemail system is programmed to page key staff members when a message is left in one of our critical mailboxes, such as customer service and technical support. This message notification system allows the TruDiligence staff to return phone calls and address any question or concern promptly.
Furthermore, key members of the TruDiligence support staff have remote access into our systems via PDA and Laptop computers, allowing them to provide assistance even when they are away from the office, if needed.
Setup and Usage
TruDiligence has No setup fee, No Contract and No monthly minimums. You simply complete the sign up process to establish an open account, sign a terms of service document and receive a username and password for the website. You may then place orders at your discretion and are billed monthly on NET 15 terms for any searches completed in the previous 30 days.
TruDiligence carries General Business Liability insurance, as well as, Errors and Omissions insurance in the amount of $1,000,000. We have never been sued nor had a complaint filed against us. Certificates of insurance can be provided at your request.