How Background Check Providers Can Create the Best User Experience

Some companies shy away from comprehensive background checks because they want to avoid making candidates feel uncomfortable. Hiring the wrong person with the wrong background could create legal, operational and managerial headaches. The right background check providers create comfortable user experiences by following the guidelines below.

Consistent Communication

Candidates will likely want to know why their personal information is required, who will see it and when the results will be delivered. Some candidates are sure to worry that minor details, such as traffic infractions or irrelevant legal proceedings, may impact their job candidacy. Background check providers usually start out by explaining to candidates what their legal rights are, who will be gathering the data and what information is permissible. Candidates should be told the process milestones and when they will receive updates. This will help job applicants feel comfortable discussing sensitive events if any red flags arise.

Streamlined Processes

Some background check companies use traditional forms and bureaucratic processes to gather large amounts of information. Manual processes that require elaborate data entry may take days to get back the results for clients. This simply delays the time to communicate the results to candidates. The first step of a speedy and successful background check experience is making the information entry process as user-friendly as possible.  Improving the user interface design, such as through mobile and web-based solutions, will encourage more applicants to quickly respond and follow directions.

Customized Emails

Generic email invitations are more likely to be ignored or treated like spam. Customized emails that contain the customer’s logo, brand and contact info will make the job applicant feel like a valued person and not just another  number. Sometimes, the first impression that candidates make about an employer is the initial background check email that they receive. This email provides the best opportunity to share legal disclosures and process overviews. This will help to build applicant’s interest and promote the expectation of a transparent background check experience.

The more respected and involved that job candidates feel, the more likely they are to engage the company and follow through to the end. Contact us to learn about the technology tools and communication methods that establish trust, create dialogue and streamline the background check experience.

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