Our background check technology allows clients to request and retrieve new orders while monitoring the status of pending searches with ease. The system utilizes multiple password levels to provide maximum flexibility in account management:
- Individual User Level: Tailored for specific locations or departmental access.
- Administrative/Management Level: Provides high-level oversight, allowing administrators to monitor and audit searches submitted by any user within their group.
Interactive Dashboard & Real-Time Service Updates
Upon logging into the background check platform, users are greeted with a centralized information hub. This dashboard is updated daily with critical service messages, including court holiday delays, new screening service offerings, and direct links to essential compliance forms.
Streamlined Data Entry & Order Validation
Requesting a screening is simple and guided. Our software directs you through the specific information required for each search type, with all mandatory fields clearly flagged. To ensure accuracy, we implement rigorous checks and balances to validate input data. Once submitted, the TruDiligence team performs a secondary manual audit for potential errors before the request is sent for immediate research.
Real-Time Status Tracking & Instant Result Delivery
Transparency is built into our background check system. Users can track the progress of any pending search in real-time, receiving instant updates on potential concerns or delays. As results are verified, they are posted instantaneously to your secure portal for immediate review.
Automated Email Notifications & Secure Archiving
To maximize efficiency, there is no need to manually refresh the system. Our platform automatically sends an email notification as soon as a background check is completed. All finalized reports are stored in a secure digital archive on our website until you choose to remove them, ensuring easy access for future audits
Advanced Search & Historical Reporting Filters
Easily manage your hiring data with robust search tools. Users can display and filter results using multiple identifiers, including:
- Applicant Name
- Social Security Number (SSN)
- Date of Submission
- Client/Reference Number
This functionality allows your team to access results from a year ago just as quickly as a report from yesterday.
Bank-Grade Data Security & 99.99% System Uptime
Automate your hiring workflow by connecting TruDiligence directly to your existing tech stack. Our Background Check API allows for seamless interfacing with proprietary systems and leading Applicant Tracking Systems (ATS).
- Flexible Data Standards: We support modern XML and RESTful integrations for real-time data exchange.
- Bulk Import Capabilities: Easily upload applicant data via CSV, Excel, and other flat-file formats.
Customized Mapping: Our technical team works with you to ensure data flows correctly between our screening platform and your internal HR software.
Paperless Applicant Entry & E-Signature Consent
Eliminate the bottlenecks of manual data entry and physical paperwork. TruDiligence provides a streamlined, paperless background check process tailored to your business needs. Our integrated applicant self-entry system allows you to initiate screenings with a single click, shifting the data entry burden away from your HR team and onto the candidate
How the Remote Applicant Invite Works
Our technology replaces file folders with a seamless digital workflow:
- Distribute a Secure Link: Send a unique hyperlink to your candidate via email or SMS.
- Digital Disclosure & Authorization: The applicant is guided through an electronic disclosure process.
- E-Signature Capture: Using any device, the applicant provides a legally binding digital signature (E-sign) on all required FCRA authorization forms.
- Instant Data Transfer: Once the applicant submits their info, the data and signed documents flow directly into our system for immediate processing.
Key Benefits of a Digital Hiring Workflow
- 100% Paperless Process: Reduce your environmental footprint and physical storage costs.
- Mobile-Friendly Interface: Applicants can complete their background check details on a smartphone, tablet, or desktop.
- Reduced Compliance Risk: Ensure every applicant receives the correct disclosures and signs the necessary authorizations before the check begins.
- Error Elimination: By having applicants enter their own data, you eliminate “typo” errors that lead to inaccurate reports or delays
Our Quality Assurance (QA) Process: Accuracy by Design
In the background screening industry, speed is nothing without accuracy. TruDiligence utilizes a multi-layered Quality Assurance framework to minimize human error, verify vendor data, and ensure every report meets our rigorous standards.
1. Multi-Stage Data Verification
Every screening request undergoes a manual and electronic audit before it even begins. We verify that all identifiers (names, DOBs, SSNs) are present and accurate, preventing delays and “no-match” results caused by simple data-entry errors.
2. Proactive “Priority Status” Monitoring
Our proprietary background check technology uses a color-coded tracking system to monitor every pending request in real-time.
- Tardy Search Alerts: If a search exceeds its expected turnaround time, our system flags it for immediate human intervention.
- Daily Vendor Communication: Our team proactively contacts court researchers and data providers daily to resolve bottlenecks before they impact your hiring timeline.
3. Rigorous Vendor Auditing
We don’t just take a vendor’s word for it. TruDiligence routinely performs “blind tests” by submitting known records to our vendors. We compare their results against established activity to ensure our data providers maintain the highest level of integrity and depth.
4. Comprehensive Audit Trails
Every action taken on a file—from the moment of entry to the final result—is recorded in a permanent digital audit trail. This provides full transparency for compliance audits and internal record-tracking, giving you total peace of mind.
5. Dedicated Human Support
While our technology is advanced, our service is human-centric. When you have a question, you won’t be stuck in an automated phone loop. You will speak with a dedicated support team member who has the authority and expertise to address your concerns immediately.
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