BACKGROUND CHECK API / XML / DIRECT FILE EXCHANGE / INTEGRATION
Through our Background Check API, we have the capability to interface directly with your proprietary system or applicant tracking software using the Internet file XML standard. We can also provide direct import of many file formats including CSV text and Excel. Call for further information.
TruDiligence understands that our field of endeavor is not a perfect one. Whether we use a real-time access database or conduct a manual search of documentation, human hands are involved in the process at various stages along the way. Therefore, our quality control measures are designed to head off difficulties before they occur, whenever possible. And in the event something does “fall through the cracks”, TruDiligence responds to it swiftly with a remedy.
To this end, TruDiligence practices quality control in many stages during an average background check. The first stage addresses the accuracy and content of the information supplied. As described previously, each request is checked manually and / or electronically to ensure all necessary information and identifiers are present. Our system further monitors each request as it progresses, ensuring that all searches are ordered and results updated as soon as they are received. The system achieves this by color coding all pending requests by time outstanding. Our staff uses this feature constantly to review pending searches for any request that is tardy in its completion. This feature also allows us to conduct daily communication with all vendors to identify and address any complications as they occur.
When conducting requested searches, TruDiligence always uses all available and relevant identifiers to ensure an accurate result. Furthermore, we also take great care to ensure that our vendors provide service that meets our strict standards. TruDiligence routinely submits known records to our vendors and compares known activity to new search results. This ensures the highest level of quality in information provided to TruDiligence.
Every operation on every file processed is recorded in an audit trail for record tracking and research in our system.
We also take great pride in the level of customer service offered. There always is the familiar voice of a support team member available, who is dedicated to ensuring the quality of customer service received. All questions and concerns are addressed in a timely and effective manner.
TruDiligence believes that complete customer satisfaction is the ultimate goal of any quality control program.