Enhancing User Experience through the Right Background Screening Partner

WHAT FACTORS TO CONSIDER WHEN LOOKING FOR THE RIGHT BACKGROUND SCREENING PARTNER

Imagine this: You’ve spent countless hours sifting through resumes, conducted a marathon of interviews, and finally narrowed down the pack to a handful of seemingly perfect candidates. It seems like you are on the cusp of finding the ideal addition to your team.

But a nagging question keeps popping up in your mind: how well do you truly know these people?

Resumes can be meticulously crafted, interview skills can be finely honed, but there’s often a crucial missing piece – a clear picture of an applicant’s background. This is where background screening services come in, acting as a valuable tool to help you make informed hiring decisions.

In today’s competitive job market, attracting top talent is more important than ever. However, the pressure to fill open positions quickly can sometimes lead to cutting corners during the hiring process. But here’s the truth: a hasty hire based on a surface-level evaluation can have far-reaching consequences, impacting everything from team culture to productivity, and even your company’s bottom line.

Background screening services offer a powerful tool to bridge this gap. They act as an extension of your team, conducting thorough and accurate verifications to provide you with the insights you need to make informed hiring decisions.

However, there is a vast array of background check companies offering a dizzying array of services, so how do you know which one is the best fit for you?

In this blog, we will equip you with the knowledge and key factors to consider when selecting a background screening partner. By the end of this guide, you’ll have a good understanding of how to choose a company that can seamlessly integrate into your hiring process, ensure compliance with regulations, and ultimately empower you to hire with confidence.

So, let’s take a peek into the world of background screening and discover how to find the perfect partner to help you build a strong and successful team.

Key Factors to Consider When Choosing an Employee Screening Service

Let’s take a look at some key elements that can transform your search from a confusing quest into a confident selection process:

1.      Experience and Reputation

When you entrust a company with the critical task of background screening, experience and reputation are key factors to consider. Here’s why:

  • A Track Record of Success: Look for a background check company with a well-established track record in the industry. Years of experience show a company’s ability to navigate complex background checks and deliver accurate, reliable results.
  • Positive Reviews and Industry Recognition: Research the company’s reputation within the business community. Seek out testimonials from satisfied clients, positive online reviews, and industry awards they may have received. These accolades can provide valuable insights into the quality of service you can expect.

2.      Quality Over Quantity

While brand recognition can be tempting, it’s not always the best sign of quality service in the background screening industry. Here’s what to consider beyond company size:

  • Access to Current Databases: The most critical factor is access to comprehensive and up-to-date databases. The best background screening companies invest in maintaining access to a wide range of local, state, and federal databases, so that they can uncover the most relevant information on your candidates. Don’t be fooled by a big name – prioritize a provider with the resources to deliver thorough and accurate results.
  • Minimizing Corrections and Reinvestigations: The ideal background screening partner strives for accuracy and efficiency. Look for a company with a low rate of corrections and reinvestigations. This shows a strong commitment to getting the information right the first time, saving you time and resources.

These qualities are far more indicative of a reliable and valuable partner in your hiring process.

3.      A Full Suite of Screening Services

Background screening services offer a diverse range of services to cater to the specific needs of your company and the position you’re filling. Here’s a breakdown of some of the most common background checks conducted:

  • Social Security Number Tracing: This verifies the validity of the applicant’s Social Security number and helps identify potential discrepancies or fraudulent use.
  • Employment History Verification: Background screening companies can contact past employers to confirm dates of employment, job titles, and responsibilities held. This can also uncover any gaps in employment history that might require explanation from the candidate.
  • Criminal History Information: Criminal background checks can search national and county databases for any criminal convictions or arrests on the applicant’s record. Background check companies can customize the scope and depth of the search based on the position and local regulations.
  • Education Verification: This service confirms the applicant’s educational credentials, including degrees earned, dates of attendance, and the legitimacy of the institutions they attended.
  • Credit Checks (when permitted by law): In certain cases, and only with the applicant’s written consent, a credit check can provide insights into an applicant’s financial responsibility and ability to handle sensitive information (depending on the job role). However, it’s important to remember that creditworthiness is not always indicative of how well the employee performs a job. The use of credit checks should be done wisely and in accordance with Fair Credit Reporting Act (FCRA) regulations.
  • Driving Records: For positions requiring driving privileges, a driving record check can reveal any past traffic violations, accidents, or license suspensions. This can be essential for ensuring the safety of your employees and others.
  • OFAC Terrorist Checks: These checks compare the applicant’s name against the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) list to ensure they are not associated with any sanctioned individuals or entities.
  • Drug Screening: Depending on the position and company policy, employers can conduct pre-employment drug screening to detect the presence of illegal substances in an applicant’s system. This can be an important safeguard for positions requiring a high level of focus, safety, or trust.

Remember, this list is not exhaustive, and the specific services you require will depend on your company’s needs and the nature of the position being filled.

By understanding the range of background screening services available, you can create a customized package that provides the necessary insights to make informed hiring decisions and build a strong, reliable team.

4.      Turnaround Time

Background checks are often conducted under tight deadlines. Your company needs the results quickly to move forward with the hiring process. So, it’s crucial to choose a provider with the resources and experience to deliver results efficiently. However, don’t sacrifice accuracy for speed. Be wary of services promising instant results – thorough background checks take time to investigate and verify information.

The ideal partner will strike a healthy balance between speed and accuracy. They should keep you informed throughout the process and deliver results within a timeframe that aligns with your hiring needs. Remember, a slow background check can stall your workflow and potentially lose you a great candidate who gets impatient waiting for an offer. But prioritizing speed over accuracy can expose you to the risk of hiring someone with a potentially problematic background.

Here are some questions to consider when evaluating turnaround time:

  • What’s the average turnaround time for different types of background checks you offer?
  • Can you expedite the process for critical positions if needed?
  • How will you keep me updated on the progress of an applicant background check?

5.      Compliance and Accreditation

Choosing a background screening company that prioritizes compliance is an absolute must-have. Here’s why:

Stay on the Right Side of FCRA and Local Laws: The Fair Credit Reporting Act (FCRA) establishes a strict set of guidelines for conducting background checks in the United States. These guidelines are designed to protect consumer privacy and ensure the accuracy of the information reported. A reputable FCRA background check service will make sure all checks adhere to FCRA regulations and any relevant local or state laws that apply in your area.

Avoid Costly Compliance Pitfalls: Ignoring FCRA regulations can be a recipe for disaster. Fines, lawsuits, and reputational damage are all potential consequences of working with a non-compliant provider. The cost of dealing with these issues can far outweigh any initial savings you might have found by choosing a cheaper, non-compliant service.

Ask these questions to assess potential background screening partners’ compliance practices:

  • Are you fully compliant with the Fair Credit Reporting Act (FCRA)?
  • Do you have a process in place to stay updated on changes to FCRA regulations and relevant local laws?
  • What measures do you take to ensure the accuracy of the information reported in background checks?

Seeking the PBSA Gold Standard

While FCRA compliance is essential, some background screening companies go the extra mile to demonstrate their commitment to excellence. Look for a company accredited by the Professional Background Screening Association (PBSA). A PBSA-accredited background company adheres to the highest industry standards in areas like:

  • Data Security: Rigorous data security practices are key to protect sensitive candidate information. A PBSA-accredited company will have robust security measures in place to minimize the risk of data breaches.
  • Customer Service: Exceptional customer service is vital for a smooth and efficient background screening process. PBSA-accredited background companies are committed to providing responsive and helpful support to their clients.
  • Ongoing Education: The background screening industry is constantly evolving. PBSA-accredited companies invest in ongoing education for their staff, so that they stay up-to-date on the latest regulations and best practices.

By choosing a PBSA-accredited background screening partner, you can be confident that you’re working with a company dedicated to providing accurate, reliable, and compliant background checks.

6.      Technology and User Experience

The technology platform offered by your pre-employment screening service partner can have a big impact on the speed and ease of the screening process. Here’s what to look for:

  • User-Friendly Interface: A user-friendly online platform is a must-have. Look for a system that is intuitive and easy to navigate, even for those unfamiliar with background screening processes. Clear menus, readily accessible features, and a logical layout will save you time and frustration.
  • Automated Tasks: Choose a platform that automates repetitive tasks such as candidate invitation, authorization collection, and status updates. This frees up valuable time for your HR team to focus on more strategic initiatives.
  • Candidate Tracking: Stay organized and maintain clear visibility throughout the screening process. A robust candidate tracking system allows you to monitor the progress of background checks for each applicant, so that no detail falls through the cracks.
  • Customizable Reports: Don’t settle for generic reports. Look for a provider that offers customizable reports tailored to your specific needs. This allows you to focus on the most relevant information for each hiring decision.
  • Secure Document Storage: Choose a company that prioritizes secure document storage, employing industry-standard encryption protocols to safeguard sensitive applicant information.
  • Integration Capabilities: Does the provider’s technology seamlessly integrate with your existing Applicant Tracking System (ATS) or other HR software? Integration can help in streamlining the background screening process and eliminate the need for manual data entry.
  • Trackable and Configurable Technology: Look for a platform that offers trackable audit logs and configurable settings. This allows you to monitor activity, customize workflows, and ensure the screening process aligns with your company’s specific needs.
  • Mobile Access: In today’s mobile-first world, consider the importance of mobile access. Choose a platform that allows you to manage employee background checks and access reports from any mobile device, offering greater flexibility and convenience.
  • Automation Potential: Explore the level of automation offered by the background screening provider. Features like automated status updates, email notifications, and pre-populated reports can further enhance efficiency and reduce administrative burdens.

7.      Cost and Transparency

Background screening services come with varying costs, and traversing the pricing structure can sometimes feel like untangling a knot. Here’s how to ensure you’re getting the best value for your investment:

  • Obtain Multiple Quotes: Don’t settle for the first price you see. Request quotes from several background screening companies to compare pricing structures and identify the most competitive options.
  • Transparency is Key: Beware of hidden fees and unexpected charges. Choose a provider that offers transparent pricing with a clear breakdown of costs associated with each type of employee background check you require. This allows you to make informed decisions about your screening package and avoid any budget surprises.
  • Understanding Package Options: Many background screening companies offer tiered packages with varying levels of comprehensiveness. Carefully evaluate the services included in each package and choose the one that best aligns with your specific needs and budget. Don’t be afraid to ask for customized quotes if the pre-designed packages don’t perfectly match your requirements.
  • Considering Volume Discounts: If you anticipate a high volume of background checks, inquire about potential volume discounts. Many providers offer reduced rates for companies that conduct a significant number of screenings on a regular basis.

While cost is certainly a factor, remember that the cheapest option isn’t always the best value. Choose a provider who offers transparent pricing, comprehensive services, and a commitment to quality, and you’ll be well on your way to building a strong and reliable team.

8.      Customer Service

A responsive and knowledgeable customer support team is your safety net, ensuring you have a reliable partner to guide you through every step. Here’s why prioritizing exceptional customer service is crucial:

  • Prompt and Professional Support: Look for a background screening company that offers multiple channels for customer support, such as phone, email, and live chat. This allows you to reach a representative quickly and conveniently, regardless of your preferred communication method. The support team should be well-trained, knowledgeable, and professional, able to answer your questions clearly and address any concerns you may have with efficiency and courtesy.
  • Dedicated Account Management: Consider the benefits of a dedicated account manager. A single point of contact throughout the screening process can provide a personalized experience and ensure continuity. Your account manager should be familiar with your specific needs and preferences, able to proactively address any issues that arise, and offer guidance on optimizing your background screening strategy.
  • Proactive Communication: The best background screening companies don’t wait for you to reach out with questions. They prioritize proactive communication, keeping you informed throughout the screening process. Regular updates on the status of your background checks, along with clear explanations of any delays or challenges, empower you to stay in the loop and make informed decisions about your hiring timeline.
  • Training and Resources: A valuable customer service team goes beyond simply answering questions. Look for a provider that offers comprehensive training resources to help you steer through the background screening process effectively. This might include instructional videos, user guides, or even webinars delivered by industry experts. These resources empower you and your HR team to use the background screening platform to its full potential.

Ready to Find Your Perfect Match? Look No Further Than TruDiligence

But if you’re searching for a provider that checks all the boxes, look no further than TruDiligence. Here’s why TruDiligence stands out from the crowd:

  • Unwavering Commitment to Compliance: TruDiligence prioritizes FCRA compliance and stays up-to-date on all relevant local and state laws. Our team of PBSA-certified experts ensures your background checks are conducted with the utmost accuracy and legality.
  • Streamlined Technology and User Experience: Our user-friendly online platform is designed to simplify the screening process. Enjoy features like automated tasks, customizable reports, and secure document storage, all accessible from any device. TruDiligence integrates seamlessly with your existing HR systems, saving you time and minimizing manual data entry.
  • Experience and Impeccable Reputation: TruDiligence boasts a proven track record of success in the background screening industry. We have a well-deserved reputation for accuracy, efficiency, and exceptional customer service. Our commitment to quality is reflected in our minimal correction rates and industry awards.
  • Transparent and Competitive Pricing: TruDiligence offers transparent pricing structures with no hidden fees. We provide a variety of package options to suit your specific needs and budget. We’re confident you’ll find our services competitive and a valuable investment in building a strong and reliable team.
  • Dedicated Partner in Your Hiring Process: Our responsive and knowledgeable customer support team is here for you every step of the way. Benefit from dedicated account management, proactive communication, and access to comprehensive training resources. TruDiligence is more than just a background screening provider – we’re your trusted partner in the hiring process.
  • Professional Service: TruDiligence offers US based customer support M-F with trained and certified background professionals via Phone, Email, and Live Chat. 

Don’t settle for anything less than the perfect match. Contact TruDiligence today and let us help you make informed hiring decisions with confidence.