An office worker using working at his desk using a computer to user experience.

Does Overall User Experience Make a Difference When Selecting a Background Check Provider?

According to, “the most important business measurement you aren’t measuring is; user experience“. Out of a survey of 1,000 consumers, 43% were reluctant to return to a merchant if they’ve experienced two or fewer bad customer service incidents. To this end, people will always remember the way they were treated when they’re trying to connect with a business or brand. User experience consists of:

  • Design
  • Discipline
  • Layout
  • Text
  • Brand
  • Interaction

According to the Nielsen Norman Group, the primal user experience meets “the exact needs of the customer, without fuss or bother”.

Performing a Background Check? Why Should You Expect a Good User Experience

When you’re performing a background check, what you find could impact your business. Indeed, most professionals expect accurate information that reflects the trustworthiness, credibility, and criminal background of the applicant that’s applying for a job or housing. In fact, your user experience could impact your decision. Was it easy to perform the background check with their website portal? Was customer support available to answer your concerns? These are important questions when you’re looking for acceptable user experience.

What to Expect From the Trudiligence User Experience

As an authoritative background check provider, our clients can expect 20+ years of untarnished service. In fact, we understand the service we provide can impact your business operations. TruDiligence focuses on fast, accurate, and comprehensive background checks. With a 98.7% accuracy rating, our partners can feel secure with their decision about a select applicant. Further, to enhance our user experience, we interact directly with human resources, risk management, compliance professionals, property managers, home contractors, and individual seekers. We promote the interest of the public with a specialty in FCRA compliant employment screening. Thus, contact us at TruDiligence for more information on verification services today.

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