In today’s society, background checks have become so commonplace that you would be hard pressed to find an industry that does not make use of them. As your trusted background check partner, TruDiligence is intimately aware of your needs. We understand the issues which are most concerning to you, your business, your clientele, and your employees.
Each client certainly has unique issues you are trying to address through your background check program. Generally these concerns revolve around five key areas.
Liability
The primary reason or pain point a TruDiligence client is trying to address by running a background check is liability. You are trying to protect your staff, customers, and assets from any wrongdoing by a bad actor that might come on scene as an employee or tenant. A clear or acceptable background check upon placement in no way insures you against their future wrongdoing. We all know you cannot control the future actions of someone. It does however give you the insight ahead of placement to make the most informed decision possible. Conducting a background check may also give you a leg to stand on should you find yourself in the midst of a wrongful or negligent placement lawsuit based on their actions. Showing that you did your due diligence in advance gives you a much stronger position in terms of litigation defense in contrast to doing nothing at all.
Service
We completely understand that you may likely view having to do a background check as a necessary evil. It is a hurdle that must be cleared that is otherwise blocking you from making an immediate placement. You would prefer not to have to do one, but it is necessary to address the primary concern– liability. So, our goal is to position ourselves as a tool that can streamline that process as much as possible. Using technology, paperless processes, and other mechanisms, we can lower the hurdle and ultimately ease your pain. Nobody can take away the pain entirely. It is what it is. But we can certainly ease the process.
Support
Because background checks are an important and integral part of your placement process, you need to be able to get support when it is needed most… when the building is on fire! This seems basic but you would be surprised at how the big players in our industry fall on their faces here with their automated phone queues and overseas call centers. Nothing creates pain in a customer more than having an issue and not being able to get the support you need. Not tomorrow when you finally get escalated to someone who can help. But now, on your first contact.
At TruDiligence, we do not currently have anyone on the front lines of our support who does not have at least 7 years industry experience. Each of them also holds advanced certification in the Fair Credit Reporting Act (FCRA) which is the regulatory bible for our industry. This means each front-line support representative is equipped to offer the highest level of support. And if they cannot, an executive team member is on hand and readily available who can. We offer support via phone, email, and live chat. We will also continuously train and support you as needed on how to best use the system in your environment and are always offering best practice guidance to instill confidence. Our testimonials speak clearly to our excelling in this area. It is truly where we shine.
Confidence
You need to be able to rely on the reports and data you are receiving. A background check that is poorly conducted through unvetted processes which misses critical information does nothing to protect you and address the other three pain points. It does not matter if the background check cost $1.00 or $100, it does nothing to meet its goal if it is incorrect, incomplete, unreliable, or unsupported. This is the reason TruDiligence holds the Professional Background Screening Association Accreditation. It should and must instill confidence in TruDiligence as your trusted provider. The accreditation means we are held to the highest of standards with regard to six key areas of our operations.
- Consumer protection;
- Legal compliance;
- Client education;
- Product standards;
- Service standards;
- General business practices
Beware! There is most certainly unforeseen liability in using an unaccredited provider.
Compliance
Compliance with a myriad of federal, state, and local laws is a huge pain point for you. Ultimately, our clients are on the hook for failures in their processes so compliance must be front of mind. There are many class action lawsuits against employers and background check companies who fail here. And those suits can run in the tens of millions of dollars if found guilty of some failure or wrongdoing. Some of those compliance issues our clients rely on TruDiligence to mitigate as much as possible. This can range from the design and content of disclosure and authorization forms or other required notices, to the content of the reports, to how to handle denying someone for placement based on the content of the reports, and finally handling applicant disputes of the information contained in the reports or any subsequent re-investigation.
In Summary
As your trusted background check partner, our single most important role is to address these issues in a concise way that successfully alleviates your concerns while streamlining the entire background check process. We must maintain industry leading turnaround times, competitive cost, and a world class overall user experience. To TruDiligence and our clients, this is all standard.
- More Informed Decisions
- Faster Placements
- Safer Placements
If you are looking for more from your background check program and would like to discuss all that TruDiligence has to offer, we encourage you to contact us today for a no obligation, risk free consultation.
Do you have questions?
PBSA ACCREDITED
